Marshall Pacific Consulting
Next Generation Business Knowledge
Customer
Service - Excerpt from Chapter 1.
Chapter 1 - A Philosophy for Life and Business
"There is a basic understanding and point of view that should be so natural and obvious to us all
that it does not need to be written. In plain terms - it is that life is short. We do not live forever,
and even if there is an afterlife we still only get one chance at this life that we have now - short
as it is. Just in case there is no other type of life after this one that we know, we should be sure
to enjoy the time we have here, while we have it here. And even if there is an afterlife, why not
make the best of this one while we have it?
Most people spend at least 8 hours of their day, 5 days a week, at work. Most people also spend
a good portion of their lives preparing for work, getting to work, thinking about work, stressing
about work, or talking about work with friends and family. We have the ability to decide whether
we want that time in our life to be difficult and a misery blaming people and circumstances for our
troubles, or we can try to make it as much of a pleasure as we can. We can’t always control our
work situation, we can’t control our co-workers, we cannot control the economy - but through our
attitudes and actions we can participate in the shaping of all these things that are part of our
experience. In taking responsibility for our own attitude - we can often propel ourselves to better
things - leaving the more difficult jobs and people in our wake. . ." > Read the Excerpt from Chapter 2...
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Customer Service BOOK:
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