Marshall Pacific Consulting

Next Generation Business Knowledge

Business Consulting

Business opportunities assessment, optimization, staffing, cost saving. 

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SPECIALITY FOCUS:
Customer Service Consulting

Customer Service management policy and practices analysis, program design, implemenatation, training, and coaching.  Keynote speaking.

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Excellent Customer Service                                      

                                                                                                                  

Business focus on providing Excellent Customer Service

Many businesses struggle with various problems in delivering a quality of Customer service that nets a
healthy return on their business efforts.  At Marshall Pacific we offer analysis and recommendations for
each unique business situation that both provide a net return on your consulting investment, and encourage
a customer service platform that enhances your business through the use of unique insights, practical methods
of training and delivery, and that offer a strong business advantage in competitive markets.

As the nature of business changes and adapts to evolving conditions, so do the foremost leaders in business
understand the critical importance of providing superior customer service.  With the process of the globalization
of business comes an increase in the availability of information across national boundaries and markets. As
such, consumers have more access to resources to learn about products, undertake comparisons, and very
importantly to compare and contrast business profiles and the delivery model each business uses. Those
businesses that provide consistently good products at competitive prices, are current in their market, and
who focus on good customer service tend to be among the highest ranking and performing companies in
the world.

Excellent Customer Service - Business Under-Performance and Reporting Metric

Many businesses strive to improve profitability and expand in the market while remaining completely
unaware of the impact their customer service policies and practices have on their business.

More to the point - most businesses have no means to assess and report their under-performance
where that has a relationship to their customer service.  Customer service is reflected on a financial
statement in at least two ways: One way is that the better a business treats its customers, builds business,
gains loyalty and referrals the greater their growth, profits, and retained earnings are. A second way to
valuate a customer service platform is the item on the financial statement of "Good Will".  While this is
not a tangible asset, it is a powerful financial asset nonetheless.

Excellent Customer Service

For many businesses, finding the time or the perspective to enhance customer service practices poses a
significant challenge. At Marshall Pacific we have a breadth of experience and if we can help please  contact us.