Marshall Pacific Consulting

Next Generation Business Knowledge

Business Consulting

Business opportunities assessment, optimization, staffing, cost saving. 

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SPECIALITY FOCUS:
Customer Service Consulting

Customer Service management policy and practices analysis, program design, implemenatation, training, and coaching.  Keynote speaking.

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Excellent Customer Service - "Doing it right"  

It should come naturally, it should be easy, and it should be
plain common sense. That is to say, it should be authentic.

The incredible importance of great customer service

There are a number of books out about customer service. These are often motivational in nature,
and while books that give a motivational push are good to indicate possibility, they tend to constrain
the discussion to a few examples of instances where someone gave good customer service.

In any book, some of the more fundamental notions and practices - and most importantly - the
attitudes that help create excellent customer service in your business must be explained so that
business people operate from a fundamental approach rather than an instance specific approach.

By mastering fundmentals - people can generalize to any business condition or situation with ease.

Authentic Customer Service

In this book several aspects of how to understand authentic customer service are discussed, and
each aspect is developed in a manner that makes it not only simple to understand, but also shows the
value of taking the time to learn what makes the businesses that do have good customer service so
successful. Atttitudes in business are shifting, attitiudes of customers are shifting - be first to understand
and take advantage of these trends.

Excerpt from the Introduction of "Authentic and Excellent Customer Service"

"There are things that relate to business that are so elementary they are like laws of nature.
One is that without customers a business can't survive, and the level of success or the failure
of any business can depend on how the people operating the business treat their customers.

Understanding and giving attention to customer service is important for many businesses
now, and it will become critical as the nature of business and the relationships that support
it continue to change and develop as business, social, and economic trends change. . ."

Click HERE to Download the Introduction Free...                                       > Read more of the Introduction...