Marshall Pacific Consulting
Next Generation Business Knowledge
"Authentic
and Excellent
Customer Service"
Introduction
continued...
Many businesses enjoy some level of success regardless of their attitude toward their customers.
But what few businesses realize is that despite their best efforts to generate more business,
gain more customers, or to create more profits, they overlook the importance of excellent customer
service as a legitimate way to not only increase business, but also to leverage every asset the
business trades on.
Naturally, we assume that the people (as the business) actually do want to be successful in as
many ways as possible, and to the greatest extent they can. For businesses that already enjoy
some level of success, leaving the customer service program that supports the business
unexamined is limiting, and leaves the business undeveloped to its greatest potential.
While many businesses are performing well, they may not be aware of how much stronger they
could perform if they understood the critical importance and value of the relationship they have
with their customers, and that as one of the most important components of running a successful business that relates to all other aspects of the business.
Despite trends of some businesses to reduce or ignore customer service, or to transfer the work of shopping and customer service to the customer (with self selection and automated self-checkout for example), there is still a strong need for positive human contact - otherwise the life of business becomes something perhaps too austere. Humans are social beings - the ills that having no positive interpersonal contact, or worse, poor interpersonal contact will have to be understood and corrected for any business and the people in it to have greater success. The importance of positive human
contact is typically not regarded in ways that have been considered except by that rare business
that displays an acute understanding of the essential human relationships that help business flourish -
and by extension help people flourish.
In this book we examine how many businesses do - and don't do - their Customer service
in ways that benefit both them, and their Customers - and seeks to help with understanding and
putting into practice an authentic customer service attitude and platform in your business."
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Customer Service BOOK:
Coaching
Personal and Business Coaching for individuals
and groups. Keynote speaking on topics that address and benefit
your
most immediate needs. Generate the healthiest business environment in
your
sector possible.
more...
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Consulting
- * Assessment
- * Planning
- * Customer Service
- * Business Intelligence
- * Business Optimization
- * Market Opportunities
- * Cost Saving Opportunities
- more...